IT Field Engineer - Remote

Overview

The IT Field Engineer will provide both remote and onsite support for small and mid-size businesses, focusing on desktop, networking, and cloud applications.

In Short

• Provide remote Help Desk support and project work.
• Install and troubleshoot desktops, laptops, and networking equipment.
• Manage security, networking, and cloud setup.
• Document and manage tickets effectively.
• Work independently from home and at client locations.
• 5+ years of IT experience required.
• Experience with MSP is a plus.
• Excellent communication skills are essential.
• Willingness to travel to client locations.
• Access to a secure home office workspace is required.

Requirements

• 5+ years IT experience.
• Attention to detail and quality of work.
• Excellent time management and organizational skills.
• Passion for customer service.
• Ability to multi-task effectively.
• Strong communication skills with technical and non-technical people.
• Resourcefulness in problem-solving.
• Willingness to work varied hours.
• Integrity and a strong desire to succeed.
• Perseverance in challenging situations.

Benefits

• Healthcare coverage.
• 401K plan.
• Vacation time.
• Mileage reimbursement.