Scheduling Optimization Specialist - Remote

Overview

The ConcertoCare Scheduling Optimization Specialist plays a crucial role in enhancing scheduling processes to ensure timely healthcare delivery for patients, leveraging a human-first, tech-enabled care model.

In Short

• Manage daily scheduling optimization to meet appointment targets.
• Collaborate with clinical and operations teams for effective scheduling.
• Develop scheduling strategies aligned with patient needs.
• Monitor and analyze scheduling performance metrics.
• Drive improvements in scheduling workflows and communication.
• Act as a primary contact for scheduling issues.
• Lead training and onboarding for new team members.
• Ensure compliance with policies and regulations.
• Participate in team building and management meetings.
• Adapt to a fast-paced, evolving work environment.

Requirements

• Associate or bachelor’s degree preferred in public health or business administration.
• 2+ years of experience in healthcare scheduling or operations management.
• Experience in managing remote teams effectively.
• Strong organizational and time management skills.
• Proficiency in scheduling software and EHR systems.
• Strong analytical skills to interpret data and propose solutions.
• Excellent communication skills focused on patient-centered service.
• Commitment to improving access and quality of care.
• Knowledge of healthcare regulations and laws.

Benefits

• Medical, Dental, Vision, and 401k enrollment opportunity.
• Competitive salary and bonus program.
• 15 days of PTO and 11 paid holidays yearly.
• Comprehensive total rewards package.
• Equal Opportunity Employer.
• Alcohol/Drug/Smoke-Free Workplace.