Lead Customer Support Engineer - Remote

Overview

In your role as a Lead Customer Support Engineer at CompScience, you'll be assisting clients with our AI-enabled Computer Vision application. Your technical expertise will be vital in supporting video management, camera infrastructure, and problem resolution on our cutting-edge AI platform for our valued customers.

In Short

• Provisioning, deploying, and monitoring Generative AI edge devices in industrial environments for real-time safety alerts.
• Instruct clients on the use of CompScience applications and assist in troubleshooting technical issues.
• Provide customer feedback to Product Management and Engineering teams for feature enhancements.
• Lead a cross-functional team of Support Engineers for client site safety analysis.
• Manage and troubleshoot internal digital tools and platforms utilized by CompScience.

Requirements

• Bachelor's degree in Information Science, Computer Science, Information Technology, or a related field.
• 7+ years of experience deploying and supporting IT and/or video surveillance systems.
• 2+ years of experience leading IT or Support Engineering teams.
• Experience deploying AWS virtual machines.
• Excellent troubleshooting and analytical thinking skills.

Benefits

• Fast-paced startup environment where your ideas can quickly become reality.
• Opportunity to wear multiple hats and grow beyond your job description.
• Remote-first culture with home office support.
• Comprehensive health benefits (Medical, Dental, Vision, HSA).
• 401(k) plan and life insurance.
• Flexible time off and 12 weeks parental leave.
• Professional development reimbursement.