Bilingual Mortgage Loyalty Specialist - Remote

Overview

The Bilingual Mortgage Loyalty Specialist role offers a dynamic opportunity to enhance client relationships and contribute to our mission of delivering exceptional service and innovative solutions. By understanding client needs and managing complex accounts, you will play a critical role in building long-lasting relationships and supporting clients through their renewal journeys.

In Short

• Enhance client relationships and deliver exceptional service.
• Manage complex accounts and support clients through renewal journeys.
• Utilize communication, problem-solving, and analytical skills.
• Collaborate with sales team to balance client needs with business goals.
• Identify opportunities for additional products to improve customer situations.
• Build long-lasting customer relationships as primary contact.
• Address customer concerns and manage files efficiently.
• Stay informed on industry trends and current promotions.
• Promote cost-saving benefits and sound judgment in offering solutions.
• Work in a supportive and inclusive environment.

Requirements

• 3 to 5 years in financial management industry.
• Strong communication skills in English and French.
• Customer-focused with negotiation abilities.
• Excellent interpersonal and problem-solving skills.
• Self-motivated with effective time management.
• Strong decision-making skills and business acumen.

Benefits

• Flexible environment with a focus on well-being and inclusion.
• Wide array of customizable benefits including health and dental.
• Retirement savings plans with employer matching contributions.
• Generous paid time off program including holidays and sick days.
• Opportunity to participate in incentive programs.