Remote Mortgage Advice Specialist - Bilingual

Overview

The Remote Mortgage Advice Specialist will work in the Mortgage Contact Centre team, focusing on preapproving mortgages for new clients while providing excellent customer service over the phone.

In Short

• Work in the Mortgage Contact Centre team.
• Focus on preapproving mortgages for new clients.
• Identify clients' financial needs and offer mortgage products.
• Create applications and follow up with clients.
• Make outgoing calls and manage incoming queries.
• Upsell refinance and explain mortgage conditions.
• Collaborate with peers to enhance operational efficiency.
• Work independently in a quiet workspace.
• Must be fluent in French and English.
• Full-time permanent role with remote work arrangement.

Requirements

• Experience in mortgages is essential.
• Mortgage underwriting experience is an asset.
• Strong problem-solving skills.
• Ability to communicate detailed information effectively.
• Embrace and champion change.
• Collaborative mindset.
• Fluency in French and English required.
• Ability to work independently and meet performance metrics.
• Strong understanding of CIBC mortgage products.
• Wired internet connection with specified speed requirements.

Benefits

• Competitive salary and incentive pay.
• Banking benefits and a comprehensive benefits program.
• Defined benefit pension plan.
• Employee share purchase plan.
• Vacation offering and wellbeing support.
• Opportunities for growth and development.
• Recognition programs.
• Inclusive work environment.
• Flexible work arrangements.
• Dedicated initiatives for employee development.