Bilingual Life Insurance Case Coordinator - Remote

Overview

The Bilingual Life Insurance Case Coordinator will be responsible for managing claims and providing exceptional customer service to clients across Canada. This role requires a highly organized and empathetic individual who can effectively communicate and collaborate with various teams to ensure timely resolution of claims.

In Short

• Manage incoming and pending claims for life insurance products.
• Communicate with clients and beneficiaries regarding claims.
• Support claim adjudicators in processing claims efficiently.
• Educate clients on Manulife’s tools and resources.
• Maintain high performance targets while ensuring professionalism.
• Bridge internal processes to facilitate case resolutions.
• Review and investigate claims to identify product needs.
• Adapt to changing priorities and manage high volumes of cases.
• Demonstrate empathy and professionalism in all interactions.
• Work in a flexible environment promoting well-being and inclusion.

Requirements

• 2+ years of customer service experience.
• Experience in case coordination or claims adjudication is a plus.
• Ability to thrive in a high-energy culture.
• Strong critical thinking and organizational skills.
• Excellent communication skills, both verbal and written.
• Proven ability to manage and prioritize multiple cases.
• Ability to adapt and stimulate change effectively.
• Strong problem-solving skills and decision-making ability.
• Ability to work under aggressive deadlines.
• Empathetic and professional demeanor.

Benefits

• Flexible working environment.
• Comprehensive health, dental, and mental health benefits.
• Retirement savings plans with employer matching.
• Generous paid time off including holidays and personal days.
• Opportunities for career growth and development.
• Employee assistance programs.
• Incentive compensation tied to performance.
• Supportive and inclusive workplace culture.
• Access to financial education and counseling resources.
• Recognition for employee contributions and achievements.