Bilingual Disability Claims Adjudicator - Remote

Overview

This role involves adjudicating disability claims while providing exceptional customer service in both English and French, supporting clients across Canada.

In Short

• Adjudicate disability claims and manage ongoing claims processes.
• Provide superior customer service to policyholders and agents.
• Review claims for eligibility and communicate decisions to stakeholders.
• Maintain accurate claim records and documentation.
• Collaborate with specialists and request necessary documentation.
• Work in a team environment focused on continuous improvement.
• Utilize strong analytical skills to assess claims effectively.
• Handle claims under pressure while maintaining professionalism.
• Contribute innovative ideas to enhance processes and customer experience.
• Support clients in both English and French.

Requirements

• 2-3+ years of experience in claims adjudication, preferably in disability.
• Bilingual in French and English.
• Strong customer service and negotiation skills.
• Knowledge of medical terminology and financial documentation.
• Ability to thrive in a high-energy environment.
• Good understanding of the Insurance Act and relevant legislation.
• University degree or equivalent work experience preferred.
• Analytical skills to evaluate conflicting information.
• Continuous improvement mindset.
• Proven decision-making abilities under pressure.

Benefits

• Flexible working environment.
• Comprehensive health and wellness benefits.
• Retirement savings plans with employer matching.
• Generous paid time off including vacation and sick days.
• Employee assistance programs.
• Opportunities for professional development.
• Supportive and inclusive workplace culture.
• Incentive compensation based on performance.
• Recognition for contributions to the company.
• Access to financial education resources.