Disability Claims Examiner - Remote

Overview

The Disability Claims Examiner will manage Short-Term Disability claims, ensuring exceptional customer service and timely decisions.

In Short

• Handle a complex block of STD claims.
• Deliver exemplary customer service.
• Evaluate and manage claims effectively.
• Communicate with various stakeholders.
• Provide technical direction to claims personnel.
• Ensure payment accuracy and closure plans.
• Utilize medical terminology knowledge.
• Work virtually with specific internet requirements.
• Maintain strong customer relationships.
• Adapt to changing organizational needs.

Requirements

• 2-3 years of Short-Term Disability claim experience.
• Ability to solve complex claim scenarios.
• Strong organizational and time management skills.
• Effective communication and negotiation skills.
• Experience with challenging customer interactions.
• Analytical and math skills.
• Proven customer service skills.
• PC skills in a Windows environment.
• Ability to manage multiple priorities.
• Goal-oriented with sound judgment.

Benefits

• Competitive salary with bonus potential.
• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• Company-funded pension plan.
• Wellness programs and reimbursement options.
• Education benefits for further learning.
• Employee Stock Purchase Plan.
• Work/Life resources for personal support.
• Paid Time Off (PTO) and leave options.
• Diversity and inclusion commitment.