Support Engineer - Remote

Overview

The Support Engineer role at Commuty involves providing technical support and assistance to clients, focusing on user questions and technical investigations while leveraging AI tools for efficiency.

In Short

• Handle day-to-day support tickets from end-users and client admins
• Manage L2 tickets escalated by the Customer Success Management team
• Investigate and reproduce bugs and escalate to Engineering with actionable diagnoses
• Execute client data migrations and configuration changes
• Set up and troubleshoot SSO integrations (SAML, OIDC)
• Run SQL queries and basic scripts with AI assistance
• Assist clients with API-based integrations
• Document recurring issues and contribute to the internal knowledge base

Requirements

• Excellent written communication skills
• Customer empathy and ability to prioritize across multiple tickets
• Comfortable using AI tools in daily workflow
• Ability to read and adapt SQL queries
• Familiarity with REST APIs and tools like Postman
• Basic understanding of SSO concepts
• Willingness to learn observability tools
• Fluency in English and at least one additional European language

Benefits

• Salary package aligned with experience
• Normal working hours for work-life balance
• Real autonomy and trust within the team
• Flexibility to choose between employee or freelance status
• Hybrid working model with office days
• Work in a company tackling impactful challenges