ASL Customer Support Representative - Remote

Overview

The ASL Customer Care Representative delivers exceptional service in a remote environment, assisting customers with account-related and technical support issues in American Sign Language.

In Short

• Provide customer service in ASL via video calls.
• Handle troubleshooting and billing inquiries.
• Educate customers on billing and service options.
• Document call details accurately.
• Promote additional services to customers.
• Complete job-related training.
• Adapt to updates in policies and procedures.
• Work in a structured and monitored environment.
• Flexibility in work hours is required.
• Other duties as assigned.

Requirements

• Fluent in ASL and spoken English.
• Exceptional customer service and interpersonal skills.
• Ability to work in a virtual contact center.
• Strong computer and typing skills.
• Experience in sales or customer service preferred.
• Ability to adapt in a fast-paced environment.
• High school diploma or equivalent.
• 1-2 years of customer service experience preferred.
• Strong problem-solving skills.
• Willingness to accept feedback.

Benefits

• Work from home flexibility.
• Supportive team environment.
• Training and development opportunities.
• Equal opportunity employer.
• Positive work culture.