ASL Customer Support Representative - Remote

Overview

The ASL Customer Care Representative works remotely to provide exceptional customer service in American Sign Language, addressing account-related and technical support inquiries from residential customers.

In Short

• Works in a remote environment under supervision.
• Handles inbound customer calls in ASL.
• Troubleshoots customer issues and provides resolutions.
• Educates customers on billing and service options.
• Documents call details and customer information accurately.
• Closes sales for additional products and services.
• Completes job-related training and stays current with updates.
• Collaborates with other departments as needed.
• Maintains a structured and flexible work schedule.
• Other duties as assigned.

Requirements

• Proficient in American Sign Language.
• High school diploma or equivalent.
• Excellent customer service and communication skills.
• Strong problem-solving abilities.
• 1-2 years of customer service experience preferred.
• Strong computer skills for navigating multiple systems.
• Ability to work effectively in a structured remote environment.
• Enthusiastic and personable demeanor.

Benefits

• Work from home flexibility.
• Supportive team environment.
• Opportunity for career growth.
• Comprehensive training programs.
• Equal opportunity employer.