Scandinavian Speaking Customer Experience Agent - Remote

Overview

ComeOn Group is a leading global player in the iGaming market, offering a wide range of exciting brands across multiple markets. We are committed to providing the best possible customer experience and are looking for passionate individuals to join our team as Customer Experience Agents.

In Short

• Fully remote position from Spain or Poland.
• Resolve customer queries via calls, live chat, and email.
• Take ownership of customer cases until full resolution.
• Communicate with other teams to solve customer problems efficiently.
• Approve customer withdrawals and process KYC documentation.
• Run daily security checks on customer accounts and transactions.
• Achieve personal KPIs to support departmental SLAs.
• Provide insights into customer feedback to improve systems and processes.
• Participate in ad hoc tasks as required by management.
• Fluent in any Scandinavian language is required.

Requirements

• Fluent knowledge in any Scandinavian languages.
• Interest in sports and casino.
• Strong analytical and problem-solving skills.
• Able to adapt to shift work.
• Customer service experience is a plus.
• Able to multitask effectively.

Benefits

• Competitive remuneration package including a company bonus scheme.
• Fantastic quarterly team events and weekly company events.
• Wellbeing allowance.
• Comprehensive International Private Health Insurance.