Director of Strategic Accounts & Customer Success - Remote

Overview

The Director, Strategic Accounts & Customer Success is responsible for designing and executing a personalized account success strategy centered on the retention, satisfaction, and long-term growth of large-scale key accounts in the higher education sector.

In Short

• Remote role with the option for hybrid work.
• Full-time position with up to 40% travel required.
• Focus on customer success and strategic account management.
• Drive retention and long-term client success.
• Serve as a trusted advisor to clients.
• Analyze institutional data to identify opportunities.
• Conduct webinars and workshops on enrollment management.
• Collaborate cross-functionally to enhance customer experience.
• Manage third-party partnerships.
• Contribute to product innovation through customer insights.

Requirements

• Bachelor’s degree required.
• 5+ years in customer success or account management.
• Proven track record with subscription-based products.
• Experience with College Board enrollment solutions.
• Strong communication and facilitation skills.
• Data-driven mindset for improving client outcomes.
• Experience with CRM systems like Salesforce.
• Strong organizational skills for managing multiple initiatives.
• Ability to lead through influence.
• Authorization to work in the United States.

Benefits

• Competitive salary with annual bonuses.
• Opportunities for merit-based raises and promotions.
• Mission-driven workplace with meaningful impact.
• Supportive team environment.
• Comprehensive benefits package.