Director of Customer Success - Remote

Overview

CoLab Software is seeking a dynamic and strategic Director of Customer Success to lead our Customer Success initiatives, ensuring customers achieve their desired outcomes while maximizing their value from CoLab’s product & partnership.

In Short

• Lead Customer Success initiatives and manage a team of technical Customer Success Managers.
• Focus on onboarding, relationship management, adoption, value, retention, & growth.
• Develop and implement customer success strategies aligned with company objectives.
• Set measurable KPIs for customer adoption, value, retention, & growth.
• Identify opportunities for upselling and cross-selling.
• Recruit, lead, develop, and retain top talent.
• Oversee onboarding processes for new customers.
• Collaborate with sales, product, and marketing teams.
• Analyze customer engagement metrics and develop performance reports.
• Foster a culture of continuous improvement and professional development.

Requirements

• Proven experience in a leadership role within Customer Success or Account Management.
• Ability to develop strategies that drive customer retention and growth.
• Track record of recruiting and scaling customer success teams.
• Experience in a high-growth B2B software organization.
• Strong analytical skills and data-driven decision-making.
• Excellent communication and interpersonal skills.
• Knowledge of engineering software or technical environment encouraged.

Benefits

• Attractive compensation and comprehensive benefits.
• Strong commitment to work-life balance.
• Supportive and collaborative environment for professional growth.
• Opportunity to work on cutting-edge projects.
• Encouragement to apply regardless of meeting 100% of qualifications.