Operations Lead - Customer Support (L4) - Remote

Overview

CoinGecko is a global leader in tracking cryptocurrency data. Operating since 2014, CoinGecko has built the world's largest cryptocurrency data platform, tracking over 10,000 tokens across more than 400 exchanges, serving over 300 million page views in more than 100 countries. We are proud to have played a major part in mainstream awareness, adoption, and education of cryptocurrency globally.

In Short

• Lead the customer support team to provide excellent service.
• Oversee internal workflows and implement best practices.
• Mentor and develop team members for professional growth.
• Manage community relations and support activities.
• Analyze performance metrics for improvement opportunities.
• Handle vendor management processes effectively.
• Stay updated with industry trends and methodologies.
• Contribute to hiring best practices and team growth.
• Strategize long-term operations vision aligned with company goals.
• Support ad hoc tasks as required by the company.

Requirements

• 8-10 years of experience in customer support roles.
• Experience in executing long-term operations roadmaps.
• Proven leadership experience in managing small teams.
• Bachelor’s degree in a relevant field.
• Expertise in multiple areas of operations function.
• Excellent knowledge of blockchain and cryptocurrency.
• Proficient in CRM and blockchain analytics tools.
• Strong customer-oriented mindset.
• Analytical and data-driven approach.
• Project management skills with a focus on delivery.

Benefits

• Transparent salary structure.
• Opportunity to work in a leading cryptocurrency platform.
• Professional growth and development opportunities.
• Engaging work environment with a focus on innovation.
• Access to the latest industry tools and methodologies.