Senior Manager - Retail Vendor Operations - Remote

Overview

The Senior Manager - Retail Vendor Operations at Coinbase is responsible for leading Consumer BPO operations and managing vendor relationships to enhance customer experience in the cryptocurrency sector.

In Short

• Lead Consumer BPO operations and vendor management team.
• Drive continuous improvements in partner performance metrics.
• Ensure accountability of vendors to meet operational standards.
• Utilize workforce forecasting for staffing needs.
• Recruit and retain qualified external candidates.
• Maintain high-quality production standards.
• Collaborate with cross-functional teams for strategic initiatives.
• Resolve operational issues effectively.
• Identify and implement improvement opportunities.

Requirements

• 5+ years of vendor management or Consumer Operations experience.
• Experience in leading BPO operations, preferably in the Consumer space.
• Excellent written and verbal communication skills.
• Proven ability to lead multi-disciplinary projects.
• Understanding of financial policies and budgetary requirements.
• Ability to deliver transformational projects creatively.
• Data-driven approach to operational improvements.
• Familiarity with industry trends and practices.

Benefits

• Competitive salary with target bonus and equity.
• Comprehensive medical, dental, and vision benefits.
• Opportunity to work in a fast-paced, innovative environment.
• Engagement with cutting-edge cryptocurrency technologies.
• Support for professional development and growth.