Strategic Operations Analyst - Remote

Overview

The Strategic Operations Program Analyst position is a crucial role in our organization as business needs change quickly — in this role you are responsible for performing a full range of activities that will positively impact the organization and contribute to guiding the strategic operations for the company.

In Short

• Design and execute support for change management/landing plans.
• Create process flows, Policies & Procedures, Job Aides playbooks, and training material.
• Drive several work types across cross-functional areas.
• Identify risks and opportunities with strong emphasis on solutions.
• Perform adhoc strategy, research, modeling, and analytics.
• Partner across the organization for data analysis on user experience.
• Build and cultivate relationships with cross-functional teams.
• Develop high-quality decks and presentation materials.
• Anticipate bottlenecks and assist in driving results.

Requirements

• Strong operations and execution-oriented strategic business administrator.
• Strong communication skills, able to structure unstructured information.
• Ability to work in complex and ambiguous situations.
• Experience in large-scale change management and process design.
• Ability to work cross-functionally across remote teams.
• Intellectual curiosity with a desire to understand problems.
• Strong analytical skills with datasets.
• 5+ years of operations experience in a Contact Center/Production environment.
• 3+ years of applicable Business Management/Project Management experience.
• Proficient in Lucid Charts and G Suite applications.

Benefits

• Health insurance.
• 401k.
• Bonus opportunities.
• Supportive and growth-oriented environment.
• Recognition for diversity and inclusivity.