Customer Business Executive - Remote

Overview

Cognite is a global SaaS leader in leveraging AI and data to tackle complex business challenges, particularly in the industrial sectors. The Customer Business Executive (CBE) role involves acting as the primary customer advocate to drive retention, expansion, and satisfaction throughout the post-sale lifecycle.

In Short

• Act as a trusted advisor for key stakeholders.
• Own relationships with executive sponsors and decision-makers.
• Drive customer adoption and engagement through various channels.
• Identify and execute upsell/cross-sell opportunities.
• Collaborate with sales and delivery teams for customer success.
• Monitor customer metrics to ensure satisfaction and retention.
• Facilitate communication between customers and product management.
• Support account executives in closing new deals.
• Develop and maintain account strategies.
• Manage pipeline and forecast for assigned territories.

Requirements

• Bachelor’s degree or relevant work experience.
• 5-10 years in customer engagement roles.
• Understanding of customer success methodologies.
• Experience in B2B software renewals and upselling.
• Strong writing and communication skills.
• Knowledge of the heavy asset industry.
• Ability to engage with C-level sponsors.
• Experience with CRM tools like Salesforce.
• Track record of improving customer accounts.
• Language proficiency in addition to English is a plus.

Benefits

• Opportunity to work with cutting-edge technology.
• Engage in a fast-paced, innovative environment.
• Collaboration with a diverse team of professionals.
• Potential for career growth within the organization.
• Access to training and development resources.