Tech-savvy Paralegal for Customer Success - Remote

Overview

Join Codekeeper and play a critical role in managing customer success for our clients. As a LegalTech company, our focus is on the intersection of legal drafting/review, customer communications, and technical support. We're on the hunt for a talented Paralegal with a passion for customer service to excel in this dynamic and multifaceted position.

In Short

• Tech-savvy Paralegal role focused on customer success
• Manage legal drafting and review processes
• Provide customer service support and handle inquiries
• Assist customers with tech setup and account management
• Support sales efforts by guiding leads
• Draft reports based on customer information
• Work in a remote-first company culture
• Collaborate with a passionate and fun-loving team
• Opportunities for career growth and development
• Engage in regular team activities

Requirements

• Motivated individual with a proactive attitude
• Prior experience in customer success or similar role preferred
• Proficiency in drafting legal documents
• Familiarity with LegalTech concepts is crucial
• Excellent written English communication skills
• Highly organized with strong attention to detail
• Comfortable adapting and multitasking in a fast-paced environment
• Analytical thinking skills
• Proficiency in modern web tools like Google Docs
• Exposure to diverse companies of varying sizes and industries

Benefits

• Passionate and fun-loving colleagues
• Startup mindset with ample opportunities for growth
• Regular team activities and gatherings
• Comprehensive onboarding process with a dedicated ramp-up period
• A supportive team that values open communication and direct feedback
• A chance to excel in your career and make a difference