Client Success Specialist (LegalTech) - Remote

Overview

As a Client Success Specialist within the Customer Success team at Codekeeper, you will play a vital role in managing customer success for our clients by ensuring they achieve their desired outcomes using our LegalTech products and services.

In Short

• Manage customer success and satisfaction for clients.
• Provide technical support and customer service.
• Assist customers with setting up connections between platforms.
• Guide leads about services and offer sales support.
• Draft reports and legal documents as required.
• Collaborate with the team to enhance service quality.
• Engage in legal drafting and review processes.
• Work in a remote-first environment.
• Participate in team activities and growth opportunities.
• Embrace a startup mindset with a focus on communication.

Requirements

• Prior experience in customer success or similar role preferred.
• Familiarity with LegalTech concepts is crucial.
• Proficiency in drafting legal documents.
• Excellent written English communication skills.
• Proficiency in modern web tools like Google Docs.
• Strong attention to detail and organizational skills.
• Comfortable multitasking in a fast-paced environment.
• Analytical thinking and a proactive attitude.
• Exposure to diverse companies and industries.
• Ability to adapt and thrive in a dynamic role.

Benefits

• Passionate and fun-loving colleagues.
• Opportunities for career growth.
• Regular team activities and gatherings.
• Comprehensive onboarding process.
• A supportive team valuing open communication.
• A chance to excel and make a difference.