Employee Experience & Operations Manager - Remote

Overview

We're looking for an Employee Experience & Operations Manager who thrives at the intersection of people, process, and culture. This role owns the full new hire journey - from the moment a candidate signs their offer letter through their first four weeks on the job - ensuring every person who joins our team feels welcomed, supported, and set up for success from day one.

In Short

• Own the end-to-end new hire journey from offer acceptance through the first 1–4 weeks, serving as the primary point of contact and advocate for each incoming team member
• Design and continuously improve a structured, thoughtful onboarding program that balances logistics, culture, and role readiness
• Partner closely with hiring managers and mentors before each start date to ensure they have a clear plan, the right resources, and the support they need to welcome and ramp their new hire effectively
• Plan, facilitate, and iterate on new hire orientation sessions — making them engaging, informative, and reflective of our company values
• Proactively identify and resolve any friction points in the onboarding experience, from access and tooling to introductions and first-week programming
• Collaborate with senior HR leads to build and maintain onboarding automations that streamline logistics — from pre-boarding communications to equipment and systems setup
• Help develop and manage an onboarding dashboard that gives the People team, managers, and leadership real-time visibility into new hire progress and completion
• Handle centralized operations requests and needs across the People function, serving as a reliable resource for the team's day-to-day operational questions
• Support periodic audits of HR processes and data, ensuring accuracy and compliance
• Partner with Business Operations and other cross-functional teams on special projects as needed, bringing a people-first lens to operational challenges

Requirements

• Experience in People Operations, Coordination Employee Experience, or a closely related field
• Strong project management instincts - you can juggle multiple new hire start dates, stakeholder needs, and operational tasks without dropping the ball
• Experience working with HRIS platforms, onboarding tools, or workflow automation
• Comfort with data and reporting -you can build a dashboard, track completion rates, and surface insights that drive decisions
• Excellent communicator who can adapt your style whether you're guiding a nervous new hire, coaching a manager, or presenting to leadership
• A genuine love for the "operations" side of people work -the systems, the processes, and the details that make everything run
• Warmth, reliability, and good judgment -people trust you because you follow through

Benefits

• Competitive salary and benefits
• Opportunity to work in a dynamic, creative environment
• Access to professional development resources
• Flexible working arrangements
• Collaborative team culture