Experience Operations Manager - Remote

Overview

The Experience Operations Manager is responsible for overseeing the customer experience in Fresh Thyme stores, ensuring an exceptional shopping experience for all customers while leading various initiatives and programs.

In Short

• Oversee customer experience in Fresh Thyme stores.
• Develop and execute customer experience programs.
• Analyze customer feedback and trends.
• Collaborate with cross-functional teams.
• Implement strategies for eCommerce initiatives.
• Provide support to store leadership.
• Manage multiple priorities effectively.
• Lead through influence and resolve conflicts.
• Utilize data for decision-making and improvements.
• Ensure high levels of customer satisfaction.

Requirements

• Bachelor's degree or equivalent experience required.
• 10+ years in a leadership role related to retail customer service.
• Strong organizational skills and attention to detail.
• Excellent interpersonal and communication skills.
• Ability to analyze metrics and identify trends.
• Proficient in Microsoft Office Suite.
• Demonstrated knowledge of change management.
• Ability to lead cross-functional teams.
• Problem-solving skills using data and analytics.
• Flexibility and agility in a fast-paced environment.

Benefits

• Competitive compensation and incentive programs.
• Paid parental leave.
• Team member discounts.
• Career growth opportunities.
• Comprehensive benefits package including medical, dental, and life insurance.
• 401(k) plan with employer match.
• 24/7 Employee Assistance Program.
• Work-life balance initiatives.
• Continuous professional development support.
• Recognition programs for top performers.