Customer Service Representative - Sprintax - Remote

Overview

Clune Tech is a world-leading provider of international taxation, finance, and fulfilment services to clients in over 100 countries ranging from blue-chip financial service companies to individual investors & cross-border workers.

Sprintax, part of Clune Tech, is a web-based tax return preparation software that provides a number of tax related services to non-residents in the United States. We help thousands of international visitors such as students, scholars, teachers, trainees, researchers, work and travel participants and other foreign individuals that are temporary in the United States each year with the preparation of their tax returns.

We are looking for talented and enthusiastic people to join our team and become the main point of contact of our international clients, providing world-class customer service. This position offers the opportunity for you to gain experience in working within a multinational business environment and a friendly atmosphere, and develop various skills, such as communication, listening and problem-solving.

Temporary 5 months contract from December until the end of April and further chance to explore new career opportunities within the group.

No interest in a traditional 9-to-5 schedule? No problem – we love flexible working shifts as much as you do! Pick the schedule that will fit your work-life balance perfectly:

Available shifts: 16:30 - 01:00; 18:30 - 03:00; 01:00 - 08:00

What will you be doing?

• Taking care of customers' enquiries via chat and email;

• Assessing individual problems and offering the best possible solution to ensure that customer needs are met;

• Maintaining a positive, empathetic and professional attitude toward customers at all times.

In Short

• Join a leading provider of international taxation and finance services.
• Become the main point of contact for international clients.
• Provide world-class customer service via chat and email.
• Work in a friendly and multinational business environment.
• Gain experience in communication, listening, and problem-solving skills.
• Temporary contract from December to April with potential for further opportunities.
• Flexible working shifts available to fit your work-life balance.
• Assess customer problems and offer tailored solutions.
• Maintain a positive and professional attitude at all times.

Requirements

• Enthusiastic and talented individuals.
• Excellent communication skills.
• Ability to assess and solve customer problems.
• Empathetic and professional demeanor.
• Flexibility in working hours.

Benefits

• Gain experience in a multinational environment.
• Opportunity for career growth within the group.
• Flexible working hours to suit your lifestyle.
• Supportive and friendly team atmosphere.