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Whistle for Cloudbeds Onboarding Coach - Remote

Posted 4 weeks ago

Overview

As a ‘Whistle for Cloudbeds’ Onboarding Coach, you will work with our clients on a daily basis to help implement our messaging platform and tailor it to the client's needs.

In Short

  • Facilitate client onboarding, training, and ongoing support via video, phone, and email.
  • Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
  • Partner with Sales to define success, demonstrate ROI, and drive retention.
  • Build strong client relationships to encourage loyalty and promote product adoption.
  • Develop a deep understanding of Cloudbeds’ products and customer needs.
  • Contribute to training materials and stay updated on system changes.
  • Record activities in Salesforce, gather feedback, and share insights for product improvements.

Requirements

  • Communicate product offerings clearly and synthesize feedback for internal teams.
  • Share customer insights and opportunities across departments to drive alignment.
  • Manage multiple projects or accounts with strong organizational and proactive skills.
  • Empower clients to become self-sufficient during onboarding and beyond.
  • Deliver exceptional communication with empathy and a customer-focused approach.
  • Bring over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.
  • Have at least 2 years of relevant industry experience in customer-facing roles.

Benefits

  • Remote First
  • PTO in accordance with local labor requirements
  • 2 corporate apartment accommodations for employee use for free (San Diego & São Paulo)
  • Full Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University
  • Therapy + coaching sessions (limited per year)
  • Access to professional development, including manager training, upskilling and knowledge transfer.

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