Social Media Moderator - Remote

Overview

As a Social Media Moderator at Clipboard Health, you will play a key role in maintaining a trusted, high-quality marketplace for healthcare workers and facility partners by ensuring positive interactions in online communities.

In Short

• Monitor user-generated content across major platforms.
• Enforce community guidelines consistently.
• Remove inappropriate content and escalate issues.
• Respond to user inquiries in a professional manner.
• Identify trends and risks in community interactions.
• Collaborate with support and marketing teams.
• Refine moderation protocols as needed.
• Report on community health and flagged concerns.
• Work independently and prioritize tasks.
• Flexible availability, including weekends.

Requirements

• 2+ years of experience in social media moderation or community management.
• Strong written communication skills.
• Sharp judgment and quick decision-making.
• High attention to detail.
• Experience with moderation tools is a plus.
• Ability to work independently and take ownership.
• Flexible working hours availability.
• Bonus: Experience in a healthcare or mission-driven environment.

Benefits

• Work in a fast-growing and profitable company.
• Be part of a global remote team.
• Opportunity to impact the healthcare community.
• Flexible working hours.
• Access to professional growth opportunities.