Knowledge Operations Analyst (SOPs & Consultations) - Remote

Overview

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.

In Short

• Seeking an experienced Knowledge Operations Analyst to manage internal knowledge ecosystem.
• Responsible for complex SOP libraries and operational documentation.
• Collaborate with cross-functional teams for clear and accessible knowledge.
• Not just a writing job; requires knowledge management and operational analysis.
• Key responsibilities include SOP management, consultation triage, and process analysis.
• Proactively identify and update outdated documentation.
• Produce user-centric documentation for healthcare processes.
• Work closely with SMEs and operations leaders for content validation.
• Minimum 3 years' experience in managing knowledge bases.
• Hands-on experience with tools like Confluence and Google Docs.

Requirements

• Proven experience in knowledge management and documentation.
• Strong technical writing and clarity in documentation.
• Ability to simplify complex workflows into user-friendly content.
• Experience in root cause analysis and process improvement.
• Detail-oriented and organized to manage multiple tasks.
• Excellent communication skills for diverse teams.

Benefits

• Opportunity to improve healthcare operations.
• Work in a remote and global team environment.
• Be part of a fast-growing Series C company.
• Contribute to building a critical function in knowledge operations.