Documents Subject Matter Expert (SME) - Remote

Overview

Join Clipboard Health as a Documents Subject Matter Expert (SME) to ensure accuracy and compliance in business operations while providing exceptional service to healthcare professionals.

In Short

• Manage cases in the escalations queue during shifts.
• Provide timely and accurate guidance to team members.
• Take ownership of daily tasks related to process status changes.
• Collaborate with the team to enhance process content.
• Resolve customer inquiries efficiently.
• Work with various teams to address issues and improve processes.
• Maintain communication on multiple platforms.
• Stay updated on product changes.

Requirements

• Ability to resolve customer issues with empathy.
• Exceptional written and verbal communication skills.
• Comfortable handling ambiguous situations.
• High degree of motivation and self-direction.
• Detail-oriented with ethical decision-making abilities.
• Positive mindset that elevates the team.
• Located in the Asia-Pacific region.

Benefits

• Dynamic team environment.
• Opportunities for career growth.
• Inclusive and diverse workplace.