B2B Support Specialist (HCF Agent) - Remote

Overview

Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (HCF Agents). This is not a traditional call center role—you will be the frontline account manager for our most valuable business clients: healthcare facilities (HCFs). Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers.

In Short

• Own and resolve customer issues end-to-end.
• Prevent churn and drive retention.
• Engage in real-time problem-solving.
• Work independently in a fast-paced environment.
• Customer-Centric Mindset.
• Strong Communication Skills.
• Proactive Problem-Solving.
• High Accountability.
• Open to candidates of all experience levels.
• No specific degree required.

Requirements

• Experience in customer support.
• Ability to handle business customers professionally.
• Strong problem-solving skills.
• Excellent communication skills in English.
• Self-starter with a proactive approach.

Benefits

• 100% Remote – Always.
• Fast-Paced Startup Environment.
• A Hiring Process That Rewards Skills, Not Just Experience.