Knowledge Management Specialist (SOPs & Consultations) - Remote

Overview

The Knowledge Management Specialist will design, maintain, and improve frameworks for internal healthcare operations, ensuring processes and workflows support better decision-making.

In Short

• Analyze and structure complex healthcare workflows into SOPs and documentation.
• Audit and refine the knowledge base for improved accessibility.
• Act as the knowledge point of contact to resolve gaps through documentation updates.
• Partner with operations and compliance teams for documentation accuracy.
• Continuously improve team access to internal knowledge.

Requirements

• 3+ years in knowledge management or operational enablement, preferably in healthcare.
• Ability to turn complex processes into clear documentation.
• Strong systems-thinking and analytical skills.
• Experience with Confluence, Notion, Zendesk, and Google Workspace.
• Detail-oriented and self-driven.

Benefits

• Opportunity to shape knowledge systems and process clarity.
• Work in a fast-growing, profitable company.
• Be part of a global remote team.
• Influence operational decision-making across the organization.
• Engage in a role with significant operational impact.