B2B Support Specialist - Remote

Overview

Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (Workplace Support Agents). This is not a traditional call center role—you will be the frontline specialist for our most valuable business clients, our workplace customers. Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers.

In Short

• Deliver fast, accurate, and empathetic support to our workplace customers across voice and email.
• Navigate tools like Zendesk to investigate cases and maintain documentation.
• Apply sound judgment and critical thinking to troubleshoot issues.
• Develop deep expertise in our products to improve customer experiences.
• Work cross-functionally with other teams to resolve customer issues.
• Uphold company values in every interaction.

Requirements

• Open to candidates of all experience levels.
• No specific degree required.

Benefits

• 100% Remote – Always.
• Fast-Paced Startup Environment.
• A Hiring Process That Rewards Skills, Not Just Experience.
• Opportunity to make a significant impact with our workplace customers.