Customer Success Manager - Remote

Overview

ClickUp is seeking a versatile and dynamic Customer Success Manager to join our team. This pivotal role is responsible for driving customer satisfaction and loyalty by fostering strategic relationships and delivering exceptional service to both small to mid-market clients and dedicated accounts.

In Short

• Develop and manage engagement plans for a diverse client portfolio.
• Conduct in-depth discovery sessions to understand customer needs.
• Build trusted relationships with key stakeholders.
• Gather, analyze, and translate functional and technical requirements.
• Serve as a product expert for ClickUp’s features.
• Analyze customer product usage data for actionable recommendations.
• Proactively engage with customers to evaluate progress.
• Collaborate with customers to establish clear business goals.
• Contribute to the development of operational processes.
• Lead by example and monitor adherence to policies.

Requirements

• Minimum 2 years of experience in a customer-facing SaaS role.
• Strong communication and interpersonal skills.
• Resilient and adaptable in a fast-paced startup environment.
• Understanding of industry-specific workflows.
• Experience with various teams to achieve customer outcomes.
• Experience with Customer Success SaaS technology.
• Ability to operate within regional time zones.
• Positive attitude and self-driven.

Benefits

• Work in a values-driven company.
• Opportunity for personal and professional growth.
• Be part of a fast-growing SaaS company.
• Flexible work environment.
• Collaborative team culture.