Customer Support Representative - Remote

Overview

Clever is on a mission to connect every student, worldwide, to a world of learning. With our identity platform for education, we serve 77% of U.S. schools and over 1 million K12 students internationally. As a trusted partner for schools and educators, we provide secure, seamless access to digital learning tools that empower students everywhere. Clever, a Kahoot! Company, is headquartered in San Francisco, CA, but our impact extends far beyond.

In Short

• Deliver outstanding customer experience for school district and application partners.
• Engage with customers through email and phone.
• Expand knowledge of the EdTech industry and Clever’s product.
• Tackle technical challenges creatively.
• Manage and prioritize customer support requests.
• Communicate with District Administrators to resolve issues.
• Utilize analytical skills to troubleshoot system features.
• Contribute to product documentation.
• Collaborate with team members.
• Participate in a robust onboarding and ongoing development program.

Requirements

• Experience in customer-facing positions.
• Passion for solving technical problems.
• Comfort navigating ambiguity.
• Excellent communication skills.
• Technical prowess and quick learning ability.
• Team player with a collaborative spirit.
• Interest in education and Clever’s mission.
• Bonus: Experience with data imports, SSO, K-12 schools, and industry tools.
• Ability to work during specified shifts.
• Commitment to equity and belonging.

Benefits

• Competitive hourly rate.
• Opportunity for overtime during peak periods.
• Supportive team environment.
• Robust onboarding program.
• Ongoing development opportunities.