Operations Coordinator - Remote

Overview

We are looking for a highly motivated self-starter to join our Member Operations team on an hourly basis (up to 40 hours per week). As the Operations Coordinator, you will be the glue for Cleo’s Member Operations team, managing the day-to-day customer service needs of our members and experts around the country.

In Short

• Manage scheduling requests from Cleo Guides and Specialists.
• Support the operations and growth of the Care Activity Team (CAT).
• Provide excellent customer support to families and experts.
• Deliver high-quality internal customer service to cross-functional teams.
• Identify and contribute new ideas for process improvement.
• Assist Cleo Family Guides and the internal Cleo Operations team with ad hoc needs.

Requirements

• 1-3 years experience in an administrative or customer service role.
• Availability to work Monday-Friday, 9am to 5pm in Pacific or Mountain time zone.
• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Ability to be organized, proactive, and work cohesively in a team.
• Passion for building great member experiences.
• Comfort with professional software such as Google Sheets and Google Drive.
• Experience with ticket management systems and collaborative apps.
• Background or passion for health services related to women’s health or childcare.

Benefits

• Work with a collaborative and motivated team.
• Opportunity to support a holistic family care platform.
• Make a positive impact on families and caregivers.
• Flexible working hours.