Cleo Guide-Specialist - Remote

Overview

The Cleo Guide-Specialist plays a crucial role in ensuring exceptional member experiences by serving as the primary point of contact, assisting members in navigating services, and providing personalized support.

In Short

• Serve as the primary point of contact for members.
• Deliver high-quality assistance through various communication channels.
• Guide members through complex processes and benefit utilization.
• Provide personalized support tailored to members’ unique situations.
• Maintain accurate records of member interactions.
• Contribute to the enhancement of member support processes.
• Participate in training and development sessions.
• Commit to learning and growth specific to DEI/inclusive support.
• Utilize technology effectively in a remote environment.
• Thrive in a fast-paced startup environment.

Requirements

• Fluency in English and Thai.
• Experience supporting parents, caregivers, and families.
• Strong communication skills with an empathetic tone.
• Ability to creatively problem-solve and make decisions autonomously.
• Familiarity with Google Suite, Front, and Slack.
• A solution-oriented mindset.
• Eagerness to work collaboratively.
• Ability to navigate a rapidly expanding environment.
• Experience or certification in career coaching, caregiving, or parenting preferred.
• Strong documentation skills.

Benefits

• Opportunity to make a positive impact on families.
• Collaborative and motivated work environment.
• Access to training and development resources.
• Supportive team culture.
• Flexible work arrangements.