IT Support Specialist - Remote

Overview

We are seeking a dedicated and technically skilled IT Support Specialist to join our growing team. This position requires hands-on troubleshooting, a deep understanding of hardware and software systems, and the ability to communicate effectively with both technical and non-technical personnel.

In Short

• Provide technical support and maintain IT infrastructure.
• Troubleshoot hardware, software, and networking issues.
• Support cloud-based systems and engineering applications.
• Maintain and manage hardware and network systems.
• Assist in IT security initiatives and data privacy compliance.
• Provide software troubleshooting for engineering-specific programs.
• Develop training materials for employees.
• Collaborate with various departments to address IT needs.
• Maintain documentation of IT systems and support tickets.
• Report on IT performance and ongoing improvements.

Requirements

• Bachelor's degree in Computer Science or related field.
• 2-3 years of experience in IT support or systems administration.
• Strong understanding of IT systems and hardware/software.
• Experience with engineering software tools is a plus.
• Proficiency in troubleshooting hardware and software issues.
• Excellent communication skills.
• Strong attention to detail and organizational skills.
• Certifications like CompTIA A+ or MCSA preferred.

Benefits

• 401(k) and matching.
• Health insurance.
• Dental insurance.
• Life insurance.
• Paid time off.