Director of Customer Development - Remote

Overview

The Director of Customer Development at Civitas Learning will manage a portfolio of accounts, build long-term relationships, and ensure customer satisfaction and growth.

In Short

• Manage a portfolio of assigned accounts.
• Build long-term advisor relationships with customers.
• Responsible for customer retention and growth opportunities.
• Negotiate renewal contracts and upsell products/services.
• Create and oversee Success Plans for customer outcomes.
• Manage KPI’s and contract data in Salesforce (SFDC).
• Identify qualified upsell opportunities.
• Gather success stories for references and presentations.
• Work effectively with cross-functional teams.
• Flexible remote work environment.

Requirements

• Bachelor’s degree or higher.
• 12 years of experience in EdTech or higher education.
• Experience with executive business reviews.
• Strong problem-solving skills.
• Ability to manage multiple accounts simultaneously.
• Experience with Google Suite.
• Ability to learn new technologies quickly.
• Cross-functional team coordination experience.

Benefits

• Competitive salary.
• Full benefits including medical, dental, vision, and 401k match.
• 100% remote work environment.
• Unlimited flexible PTO.
• Every other Friday off.
• Monthly stipends for home office and wellness expenses.
• Generous parental leave policy.
• Inclusive reimbursement fund for reproductive health and adoption.