Director of IT Operations and Program Management - Remote

Overview

The Director of IT Operations and Program Management is a strategic and hands-on leader responsible for overseeing the daily delivery and long-term improvement of IT services across the organization. This role advocates for our customer-facing help desk operations, with a focus on building and scaling a world-class team that delivers endpoint device management solutions.

In Short

• Oversee daily delivery and long-term improvement of IT services.
• Lead IT Help Desk and IT Asset Management operations.
• Drive operational efficiency and technology modernization.
• Manage IT projects including infrastructure and cybersecurity initiatives.
• Establish and monitor KPIs for IT service delivery.
• Foster a culture of continuous improvement.
• Collaborate with stakeholders for project execution.
• Ensure customer-focused IT operations.
• Provide strategic direction for IT Budget and Purchasing.
• Stay current with emerging technologies.

Requirements

• Master's degree in computer science or related field.
• Three years of experience in IT, including managerial capacity.
• Experience in applications development and data communications.
• Strong technical expertise and innovative thinking.
• Proficient in ServiceNow and performance metrics.
• Ability to drive problem solving and escalation management.
• Experience in project management and IT operations.
• Strong communication and leadership skills.
• Commitment to customer-centric service.
• Knowledge of cybersecurity practices.

Benefits

• Opportunity for remote work up to 2 days per week.
• Inclusive and diverse work environment.
• Professional development opportunities.
• Competitive salary and benefits package.
• Work with a collaborative team.
• Access to cutting-edge technology.
• Engagement in meaningful projects.
• Support for work-life balance.
• Commitment to employee well-being.
• Participation in innovative initiatives.