Client Onboarding Intermediate Analyst with Romanian - Remote

Overview

Join Citi's Onboarding Team and become part of a global organization dedicated to providing financial services that enable growth and economic progress. This role involves supporting clients and ensuring a high-quality onboarding experience.

In Short

• Communicate with local and global clients through various channels.
• Collaborate with internal stakeholders to enhance client processes.
• Manage customer interactions, documentation issuance, and system setups.
• Ensure timely and accurate delivery of account opening functions.
• Maintain high-quality service guided by service level agreements.
• Develop close working relationships with clients and team members.
• Handle complex queries and service-related activities.
• Work in a structured, high-volume, time-sensitive environment.
• Proficient in English and Romanian languages.
• Opportunity for career progression and skill development.

Requirements

• 2-5 years of experience in documentation review and account maintenance.
• Exceptional written and verbal communication skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and ability to prioritize tasks.
• Experience in managing urgent and escalation cases.
• Motivated and persistent in a challenging environment.
• Willingness to learn multiple products.

Benefits

• Competitive compensation package.
• Hybrid working model with up to 2 days working from home.
• Cafeteria Program and Home Office Allowance.
• Paid Parental Leave Program.
• Private Medical Care Program.
• Pension Plan and Group Life Insurance.
• Access to learning and development programs.
• Flexible work arrangements for work-life balance.
• Career progression opportunities across geographies.
• Diverse networking opportunities within employee communities.