Insights Quality Analyst - Remote

Overview

The Insights Quality Analyst focuses on ensuring delivery of Cision’s Insights products and services to customers through both in-house and third-party providers. This role is key to ensuring continuous improvement in processes through data analysis and trend discussions.

In Short

• Build strong partnerships with stakeholders.
• Analyze Insights data to drive improvements.
• Ensure adherence to SLA’s and KPI’s.
• Monitor customer satisfaction scores.
• Produce reports for internal and external stakeholders.
• Conduct root cause analysis and implement corrective actions.
• Drive a culture of continuous improvement.
• Manage and influence team training and quality control.
• Utilize IT systems and databases effectively.
• Present data findings to various stakeholders.

Requirements

• Excellent written and verbal communication skills.
• Ability to build strong partnerships.
• Experience using IT systems and databases.
• Demonstrated analytical ability and attention to detail.
• Track record of driving continuous improvement.
• Ability to work under pressure and meet deadlines.
• Proactive and enthusiastic attitude.
• Strong organizational skills.
• Experience in operational environments and vendor management.
• Lean Six Sigma or project management certification is a plus.

Benefits

• Opportunity to work in a global team.
• Inclusive and diverse work environment.
• Professional growth and development opportunities.
• Access to cutting-edge technology and tools.
• Flexible working arrangements.
• Engagement in meaningful projects.
• Supportive company culture.
• Competitive compensation package.
• Health and wellness programs.
• Recognition for contributions and achievements.