Customer Support Specialist - German Speaking - Remote

Overview

As a Customer Support Specialist at Cision, you will develop a culture of Customer Excellence through timely and thorough handling of customer problems and issues, while answering product and service questions.

In Short

• Provide high-quality customer support through various channels.
• Listen attentively to customer queries and resolve issues.
• Learn support tools and systems for effective problem resolution.
• Collaborate with internal teams to maintain best practices.
• Address customer questions about new products or services.
• Contribute to customer satisfaction and reduce churn.
• Work with cross-functional teams to ensure service excellence.
• Perform other duties as required.

Requirements

• Fluent in German and English, both written and verbal.
• Highly customer-focused and passionate about customer support.
• Self-starter with an ownership mentality.
• Ability to thrive in a fast-paced environment.
• Experience in a customer-interacting role.
• Excellent listening and communication skills.
• Team player with strong work ethic.
• Experience with JIRA/JSM is beneficial.
• Knowledge of MS Office Suite is required.
• Undergraduate degree preferred.

Benefits

• 25 days holiday and 4 wellness days per year.
• Employer-paid health cash plan.
• Gym membership contribution.
• Employee discounts platform.
• Dental insurance options available.
• Employee assistance plan.
• Maternity/parental leave policy.