Bilingual Implementation Specialist - Fixed Term - Remote

Overview

As a Bilingual Implementation Specialist at Cision, you will assist new and existing customers, collaborating closely with sales, account management, and customer success teams to help customers achieve their goals using Cision software.

In Short

• Work as an Implementation Consultant for Cision.
• Assist customers in achieving their goals with Cision software.
• Collaborate with sales, account management, and customer success teams.
• Strong technical and project management skills required.
• Communicate effectively at various organizational levels.
• Manage implementation projects with moderate supervision.
• Provide mentorship and guidance to new team members.
• Identify customer needs and deliver professional services.
• Experience with CRMs and customer success platforms preferred.
• Support a diverse and inclusive work environment.

Requirements

• High School Diploma or GED equivalent.
• Experience in SaaS, customer service, or public relations.
• Strong oral and written communication skills.
• Ability to manage time effectively and prioritize tasks.
• Experience with Salesforce, ChurnZero, and Office 365 Suite preferred.
• Problem-solving and adaptability skills.
• Professionalism and commitment to timely delivery.
• Ability to handle objections and understand customer pain points.
• Experience in project planning and execution.
• Background in public relations and communications is a plus.

Benefits

• Inclusive work environment that values diversity.
• Opportunities for professional growth and development.
• Collaboration with a global team.
• Engagement in meaningful work that impacts communication.
• Access to a suite of solutions in PR and marketing technology.
• Participation in initiatives for diversity and inclusion.
• Commitment to providing reasonable accommodations for disabilities.
• Recognition as a Top Diversity Employer.
• Engagement with innovative communication solutions.
• Opportunity to make a significant impact in the industry.