Customer Automation and Data Management Specialist - Remote

Overview

As a Customer Automation and Data Management Specialist at Cin7, you'll optimize platforms like ChurnZero and Zendesk to drive customer engagement, streamline workflows, reduce churn, and enhance reporting capabilities.

In Short

• Optimize customer engagement platforms like ChurnZero and Zendesk.
• Streamline workflows to reduce churn.
• Enhance reporting capabilities for better insights.
• Design effective workflows (Plays) for customer operations.
• Maintain high data integrity across platforms.
• Collaborate with the Senior Manager of Customer Operations.
• Focus on delivering key insights aligned with organizational goals.
• Manage multiple workstreams effectively.
• Build high-impact processes for customer success.
• Be curious about optimization and process improvement.

Requirements

• Experience with customer engagement tools like ChurnZero and Zendesk.
• Strong analytical and reporting skills.
• Ability to design and implement workflows.
• Excellent communication and collaboration skills.
• Detail-oriented with a focus on data integrity.
• Proven ability to manage multiple projects simultaneously.
• Curiosity and eagerness to optimize processes.
• Experience in customer operations is a plus.
• Ability to work independently and as part of a team.
• Strong problem-solving skills.

Benefits

• Opportunity to work in a fast-growing global software company.
• Be part of a mission-driven organization.
• Collaborate with a talented team.
• Contribute to the success of over 8,000 customers globally.
• Work in a dynamic and innovative environment.
• Potential for career growth and development.
• Competitive salary and benefits package.
• Flexible work arrangements.
• Access to training and professional development resources.
• Engage in meaningful work that impacts product sellers worldwide.