Candidate Care Agent - German Speaker - Remote

Overview

The Candidate Care Agent delivers exceptional customer service to enhance client candidate interactions, operating within a hybrid/remote framework based in Hungary.

In Short

• Provide seamless customer support via multiple communication channels.
• Conduct phone interviews and document candidate responses.
• Update candidate statuses in recruitment systems.
• Adapt communication style to various demographics.
• Promote service excellence through courteous interaction.
• Drive resolutions with urgency and active listening.
• Leverage resources for accurate candidate information.
• Escalate issues when necessary.
• Follow up on unresolved inquiries.
• Develop knowledge of applicant tracking systems.

Requirements

• High School diploma or equivalent; Associate’s degree preferred.
• Minimum one year of experience in a customer service or office environment.
• Proficiency in Microsoft Office, especially Outlook and Excel.
• Typing skills of at least 40 WPM.
• Fluency in English and German.

Benefits

• Opportunity to work with industry leaders.
• Career advancement opportunities.
• Innovative work environment.
• Flexible work arrangements.