Candidate Care Agent - Remote

Overview

The Candidate Care Agent delivers exceptional customer service, enhancing candidate interactions and ensuring immediate availability and responsiveness.

In Short

• Provide seamless customer support to candidates via multiple channels.
• Complete phone interviews and document candidate responses.
• Update candidate statuses in recruitment systems.
• Adapt communication style to different demographics.
• Promote service excellence through courteous interaction.
• Drive resolution with internal urgency and active listening.
• Leverage resources to provide accurate information.
• Escalate issues to the appropriate parties when necessary.
• Close the loop on unresolved inquiries.
• Develop knowledge of multiple applicant tracking systems.

Requirements

• High School diploma or equivalent; Associate’s degree preferred.
• Minimum of one year of experience in customer service.
• Proficiency with Microsoft Office suite.
• Typing skills with a minimum of 40 WPM.

Benefits

• Opportunity to work with industry leaders.
• Career growth and development opportunities.
• Collaborative work environment.