Customer Retention Agent - German Speaker - Remote

Overview

The Customer Retention Agent will engage with potential customers who have declined offers, addressing their concerns and converting their responses into positive outcomes.

In Short

• Transform customer rejections into positive responses.
• Guide customers through their journey and schedule evaluations.
• Increase sales by converting interest into action.
• Build trust and ensure customer needs are exceeded.
• Work remotely from Romania.
• Full-time position with an indefinite contract.
• Join a supportive team with great events.
• Receive private health insurance.
• Enjoy an inclusive and respectful work environment.
• Opportunities for personal and professional development.

Requirements

• Fluent in German, with intermediate English skills.
• Experience in telephone sales or customer service.
• Passion for excellent customer service.
• Goal-oriented with a drive to achieve results.
• Comfortable in a repetitive environment and adaptable.

Benefits

• Permanent full-time contract.
• Work from anywhere in Romania.
• Team events and a friendly atmosphere.
• Private health insurance provided.
• Focus on open communication and results.
• Inclusive and multicultural work environment.
• Continuous personal and professional growth opportunities.