Mid-Level Tech Support Engineer - Remote

Overview

We are looking for a Support Analyst who will have direct contact with an international client and will be involved in digital transformation, sharing and learning new technologies while contributing to CI&T and the community.

In Short

• Solid experience with SQL.
• Experience providing eCommerce support.
• Experience with level 2 (L2) support.
• Investigation and analysis of logs.
• Detailing and troubleshooting for complex technical solutions.
• Flexibility to work in critical systems scenarios.
• Ease of communication.
• Fluent in English.
• Desirable experience with control tools like Jira and ITSM.
• Experience with cloud systems like AWS and Azure.

Requirements

• Solid experience with SQL.
• Experience providing eCommerce support.
• Experience with level 2 (L2) support.
• Ability to troubleshoot complex technical solutions.
• Flexibility in critical scenarios.
• Good communication skills.
• Fluency in English.

Benefits

• Opportunity to work with cutting-edge technology.
• Collaborative work environment.
• Continuous learning and sharing culture.
• Engagement with an international client base.
• Supportive team dynamics.