Manager of Analytics - Trust & Safety - Remote

Overview

Chime is looking for a Manager of Analytics to supervise the success of multiple work streams within our Trust & Safety products. The scope spans across features, not exhaustive, focused on improving members’ account security, risk mitigation experiences, and account access. In this role, you will mentor and lead team members to advance our product analytics practice and establish standardized analytical processes and project delivery methods. Using data-driven insights and experimentation, you will guide decision-making to improve our products and features, ensuring they captivate and engage our members while also driving advancements across partner roadmaps.

In Short

• Lead and encourage a team of analysts who support sophisticated product workstreams.
• Build the analytics foundation and rhythms the team, Trust & Safety leaders and its stakeholders to leverage in order to scale operations and effectiveness.
• Collaborate closely with product, engineering, research, and design teams to translate data insights into features. Influence roadmap development and strategic decision-making processes.
• Define key metrics for measuring product success. Build dashboards and ongoing reports to surface insights and drive decision-making.
• Deepen understanding of user behaviors through predictive analytics and experimentation to uncover strategic business opportunities for Chime.
• Guide the team in standardizing analytical processes and evangelize these methods across different functions.
• Coordinate and collaborate with team members to define and build work, ensuring consistent delivery of high-quality outputs.
• Lead experimentation by providing mentorship on selecting experiments, guiding their execution, and assessing their impact on our key metrics.
• Foster a data-driven, test-and-learn culture with your passion for storytelling with data.

Requirements

• A quantitative degree or equivalent experience in fields such as Statistics, Economics, Mathematics, Operations Research, or Engineering is preferred. An advanced degree or equivalent experience is a plus.
• 7+ years in analytics, with a preference for B2C product analytics and FinTech experience.
• 2+ years of direct management experience leading and developing teams of 3+ members, including senior individual contributors and people managers.
• Mastered building metric frameworks to understand user behaviors.
• Sophisticated SQL skills, including proficiency in window functions and query optimization.
• A high level of comfort delivering reporting and insights within a data visualization platform. Looker is a plus.
• Provided mentorship in using experimentation and statistical/predictive analysis to advise decision-making.
• Fostered a culture of continuous improvement by providing clear direction, setting expectations, and keeping the team motivated.
• Excellent communication and storytelling skills, a record of working cross-functionally to achieve results.

Benefits

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote.
• 💻 Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit.
• 💰 Competitive salary based on experience.
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits.
• 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off.
• 🫂 1% of your time off to support local community organizations of your choice.
• 👟 Annual wellness stipend to use towards eligible wellness related expenses.
• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents.
• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress.