Employee Data Analyst - Remote

Overview

The Employee Data Analyst is a critical role within the Global Operations Centre (GOC) at Salesforce, focusing on providing operational support to employees and enhancing their experience.

In Short

• Process Manager Self-Service transactions on Workday
• Audit Global work authorisation for new hires
• Manage case triaging and customer service expectations
• Conduct data audits for data integrity
• Create and analyse HR reports and dashboards
• Support knowledge base updates for employee portal
• Act as a subject matter expert for worker data
• Identify process improvements for enhanced employee experience
• Participate in system upgrades and testing
• Provide superior customer service and resolve Tier 2 queries

Requirements

• 5-6 years of experience in HR Data Management
• Experience with Workday and global HR systems
• Strong understanding of data integrity and privacy
• Excellent verbal and written communication skills
• Intermediate to advanced Excel knowledge
• Strong project management skills
• Exceptional customer service orientation
• Ability to prioritize in a fast-paced environment
• Confidentiality in handling sensitive data
• Strong organizational and time management skills

Benefits

• Inclusive workplace culture
• Opportunities for career growth
• Supportive team environment
• Engagement in meaningful projects
• Commitment to equality and non-discrimination