Application Analyst - Document Management - Remote

Overview

The Application Analyst - Document Management is responsible for the day-to-day administration, support, and optimization of the firm’s document management platform, with a strong emphasis on NetDocuments (preferred) or iManage.

In Short

• Ensure accurate and timely transfer, filing, and organization of documents for new business and matters.
• Maintain and administer the document management security model.
• Create, maintain, and enhance custom document templates.
• Serve as an escalation point for complex document management support tickets.
• Coordinate with the training team to support system testing and user acceptance testing (UAT).
• Assist in the creation and maintenance of training materials and documentation.
• Proven ability to troubleshoot complex issues and manage escalated support requests.
• Strong attention to detail and organizational skills.
• Experience supporting document migrations and restructuring efforts.
• Customer service oriented approach to support.

Requirements

• 3+ years of experience supporting a Document Management System (DMS) in a professional services or legal environment.
• Hands on experience with iManage or NetDocuments (NetDocuments strongly preferred).
• Experience managing security models, permissions, and user access within a DMS.
• Strong understanding of document lifecycle management, metadata, and filing standards.
• Proven ability to troubleshoot complex issues and manage escalated support requests.
• Strong attention to detail and organizational skills.

Benefits

• Work in a supportive and collaborative environment.
• Opportunity to enhance skills in document management and user support.
• Engagement with various teams for training and operational support.
• Contribute to process improvements and user adoption strategies.
• Flexible work arrangements with remote options.