Business Process Outsourcing Manager - Remote

Overview

Charger logistics Inc. is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

In Short

• Lead end-to-end migration of business ensuring seamless transition.
• Conduct thorough process mapping and documentation of current operational workflows.
• Oversee the seamless transition of business operations to Latin America, maintaining service continuity.
• Partner closely with leadership teams in North America to align transition goals and ensure compliance with standards.
• Train and develop teams to align with new processes and standards.
• Collaborate with cross-functional stakeholders to ensure process efficiency and compliance.
• Monitor migration timelines, key performance indicators (KPIs), and operational risk mitigations.
• Drive continuous improvement initiatives post-migration.
• Act as a change champion, guiding local teams through new processes, expectations, and work styles.
• Provide guidance, motivation, and support to team members.

Requirements

• Strong experience in outsourcing and process mapping.
• Solid track record in migrating processes across geographies.
• Excellent communication skills.
• Passion for training and developing teams.

Benefits

• Support for employee growth and expertise development.
• Entrepreneurial-minded organization.